Exceed Virtual Access

The Exceed Virtual Access product lifecycle gives you information about which versions of Exceed onDemand and Exceed TurboX are currently supported and which versions have been sunset.

For further information on OpenText support policies, please consult the following:

Exceed TurboX Lifecycle Status

Version Release Date Sustaining Support*
10 December 2013 December 2018
10.5 July 2014 July 2019
11.0 October 2015 October 2020
11.5 December 2016 December 2021

Exceed onDemand Lifecycle Status

Version ReleaseDate Sustaining Support*
7.x - 6.x - 5.x - 4.x- 3.x Not Supported Not Supported

8.0

March 2011 TBA

* Beginning on the Sustaining Support date, the following support services continue to be available to customers on active maintenance:

  • Unlimited number of support request submissions through the Customer Portal, Customer Self Service App or traditional channels (i.e. telephone, email)
  • Access to documentation online Access to technical articles and discussion forums in the Customer Portal
  • Access to technical webinars and events
  • Access to Global Service offerings (additional charge)

When a product is under Sustaining Maintenance, the core development team is redirected to other work and no new service packs or patches are released for general use. Product defects and enhancement requests may still be reported, but work by the core development team on these issues will be discontinued (but may be patched in later versions of products, if a later version exists). Migration to a Current Maintenance version may be required.

For more information, please contact OpenText support at:http://www.opentext.com/who-we-are/contact-us


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