Maintenance Program

Discover how our maintenance program provides you with the right set of services for complete peace of mind while allowing you to increase and accelerate the ROI of your OpenText Connectivity Solution.

Whether your business is already depending on our Connectivity Solutions, or about to, we understand that it is paramount for you to protect your investments and maximize the business value you derive from them.

Benefits

Our Maintenance program has been designed to offer you a high-value package which allows you to achieve a faster and greater Return-On-Investment of your OpenText solution:

  • Keep productivity up and minimize downtime
  • Reduce risk
  • Save money on internal helpdesk costs
  • Keep your business operations up-to-date
  • Avoid proliferation of workarounds outside the system
  • Reduce your exposure to security breach

Services

Our support specialists, account managers and solution consultants will work with you, to not only offer you the best solution, but make sure that your needs are met at all times and that your experience and satisfaction remains at the highest level.

Some of the key services of our Maintenance program include:

  • Worldwide presence
  • Unlimited customer support calls
  • Response time within 8 business hours
  • Access to all minor and major updates
  • Online customer support portal
  • 24x7 management of support incidents via Web
  • Remote desktop troubleshooting and diagnostic
  • Video FAQs
  • Access to full product downloads
  • Exclusive sanctioned pricing on service offerings

24x7 Support Program

Demanding business conditions have led certain organizations to request a much higher level of support than what is needed usually. This is why we have created the 24x7 support program. This program guarantees that you will be able to speak to one of our support representatives anytime of the day, any day.

In addition to enjoying all the other benefits provided by our maintenance program, organizations that choose the 24x7 Support Program can enjoy the peace of mind and the reassurance that they will be able to reach out to our support experts outside of business hours and during weekends.

Standby Support

Standby Support is an optional service which allows customers to put one of our customer support representatives on standby call outside of the regular support hours. This service has been especially designed for our customers who want to perform migration or deployment operations during weekends, for instance.


Maintenance Program DataSheet

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